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Policies


ANDREWS INN & GARDEN COTTAGES POLICIES

Policies

Policies And Things To Note For Your Stay At Andrews Inn & Garden Cottages in Key West.
  • Arrival and Departure: check-in time is 3:00 PM; check-out time is 11:00 AM.
  • Children and Pets: we do not accept children or pets.
  • Payment Methods: Master Card, Visa, Discover, American Express, Travelers checks, checks and cash are accepted.
  • Best Rate Guarantee – Book Direct And Save: you can book your hotel reservations with peace of mind knowing you will receive our best available rate when you book through our website. Should you find a lower rate on any third-party website, we will match it.
  • Amenities:
    • Main Guesthouse: Breakfast, Happy Hour, and daily housekeeping are included in rates.
    • Vacation Rental: Breakfast and happy hour are not included in rates. Housekeeping is available for $25/day with advance notice.
  • Additional Person: Rates are based on double occupancy except Sailor House which is for four people. Additional person charge is $25 per night.
  • Cancellation Policy: Due to our small size, cancellations impact us significantly.

    Andrews Inn & Garden Cottages is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please contact us at least 30 days prior to your arrival date to cancel your reservation and receive a full refund of your deposit less a $25 processing fee.

    In the unlikely event that you must cancel with less than 30 days notice, your deposit will be forfeited.

    Should you shorten your stay or check out early after you have checked-in, please understand that we must ask you to take responsibility for your entire reservation. If we can re-book your room(s), a full or partial refund will be made.

    A 90 day cancellation notice is required during special event weeks and holidays (Fantasy Fest, Christmas, New Year's) and for large group reservations.

    Hurricane policy: we do not refund for inclement weather and/or hurricanes. In the unlikely event that a mandatory evacuation of Key West coincides with your confirmed stay, and you do not purchase travel insurance, you will be issued a credit for a future stay at Andrews Inn. These credits are non-transferable and will be valid from June 1 – December 15, up to one year from the issue date. No credit will be issued for hurricanes which are not a threat to Key West, or if you are unable to travel because of canceled flights or adverse travel conditions outside of the Keys. We strongly suggest the purchase of Travel Insurance to protect your vacation investment!
ANDREWS INN
Main Inn rooms include a morning breakfast buffet and an afternoon happy hour. Children over the age of 15 are welcome. Younger Children and Pets are NOT allowed at the Inn. Reservations for more than three rooms must be made directly with us by calling 888-263-7393.

VACATION RENTAL COTTAGES
THE VACATION RENTALS ARE SELF-CATERING : NO meals or services are provided.

CHECK-IN TIME: 3-6PM
If you arrive before 3pm, we can store your luggage until your room is ready. If you plan to arrive after 6pm, you must contact us in advance for late arrival instructions.

AUTO-COLLECT
A 30 percent deposit is collected at the time of purchase. Payment for gift certificates is collected at the time of purchase.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.